We make these commitments to you:
You will always receive friendly, courteous and exceptional service.
Your privacy is protected at all times
You will always receive exceptional value for money from the lenders that we recommend.
We will demonstrate a positive 'can do' attitude at all times.
We are always willing to improve and we will happily receive constructive feedback to help provide the best possible service to our clients.
We take ownership of challenges and focus on optimum solutions.
We are flexible in our attitude and with our time to get tasks completed on schedule.
We are creative and innovative in our approach to our work.
We always act with integrity and respect.
We will keep you up to date at all times. You will receive regular emails from us outlining how things are progressing with your loan, ensuring that you are thoroughly informed every step of the way and letting you know the next step in the process and what you need to do.
We will be consistently honest and up-front with you. If we feel that one element of your loan structure can be enhanced, we will let you know immediately. We have your best interests at heart and to achieve that, it means being upfront with you at all times.
To exceed your expectations — that's our commitment to you. With every recommendation and every piece of advice, we will always give you the worst case scenario. We'd rather see you happy with the outcome and if things turn out better than anticipate then you will be even happier. We don't want you to be disappointed if results fail to meet your expectations.
You will always receive low-risk solutions. The loan selection and structuring recommendations you receive from Property Finance Online are second to none as each of our brokers stay up-to-date with the very latest strategies in home loans, investment loans and property investment structuring.
Ongoing service - we are here to help you after your loan has settled. We will stay in touch with you and let you know in advance when your interest only period or fixed period expires so you are well informed and are ready to change or update your loans. If there is any opportunity to change your home loan or switch (such as a very good fixed rate with your lender) we will let you know so you can take up that option if it suits your current situation.